Account Manager, TrackMan Baseball

  • Sales / Business Dev.
  • Stamford, United States

Account Manager, TrackMan Baseball

Job description

We are seeking an Account Manager to help oversee our expanding TrackMan Baseball service offerings and business.  The Account Manager will build trusting, long-term relationships with our US professional team customers, and handle day-to-day interactions.  In this role you will manage current customer accounts, ensuring TrackMan is exceeding customer expectations, and support the development and growth of the baseball business. 


You will have a major impact on the growth and use of analytics in the game.  You will identify and present new opportunities to improve the customers’ overall TrackMan experience and grow the business.  The Account Manager will be responsible for communicating with existing and new customers, and with internal stakeholders including Field Operations, Technical Support, Product, Data Operations, Finance, and others.  


Responsibilities include but are not limited to:

  • Working with TrackMan business leads, negotiate, write, and administer customer contracts, amendments, and statements of work
  • Work in close collaboration with TrackMan Field Operations and Data Operations to ensure we are meeting contractual obligations, addressing issues in a timely manner, delivering the highest quality product and service, and exceeding customer expectations
  • Manage global data distribution rules for all customers
  • Create, send, and track invoices for all products and services
  • Develop and maintain, strong and trusting relationships with customers and industry contacts through effective communication and a customer-focused approach.
  • Manage day-to-day interactions and deliverables with MLB teams
  • Lead and/or oversee all customer communications, ensuring customers are properly informed and managed
  • Assist in annual budgeting and forecasting
  • Support the Field Operations team in managing the installation, upgrade, and maintenance of licensed systems
  • Conduct industry and competitive research to ensure company and management is informed on the market and competitive landscape
  • Organize and coordinate TrackMan efforts at key industry events
  • Work closely with entire TrackMan Baseball team to identify, research, and quantify new business opportunities in order to grow business
  • In close collaboration with the entire TrackMan Baseball team, support the marketing and sales of our products and services


Desired Skills and Experience:

  • 2+ years of relevant experience in account management or operations in a technology, data, or sports-driven company. Experience working in baseball operations is a plus.
  • Highly detail oriented and capable of managing and tracking multiple projects simultaneously.
  • Understanding of the most recent trends in baseball analytics.
  • Technically capable with ability to quickly understand and communicate complex concepts.
  • Background in statistics, database administration, or accounting is a plus
  • Experience managing and/or writing complex contracts and agreements
  • Ability to work both independently and collaboratively as part of a team
  • Excellent written and verbal communication skills.
  • Ability to travel domestically and internationally (limited)
  • Bachelor’s degree, or equivalent

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. TrackMan’s blend of cutting-edge technology, sports and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations and teams that rely on our technology to stay ahead of the race.


We are a Danish company founded, owned and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark (Vedbaek) and offices in New York, Phoenix, Poland and Tokyo. We are more than two hundred and fifty people worldwide, half of which work in Denmark where most hardware and software products are developed, tested and manufactured. 


Where innovation happens

At TrackMan, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes TrackMan an inspiring company – for our customers and our colleagues.


Share our Passion!

For additional information about the position, please contact HR Manager Lene E. Olesen at 1-480-757-7650 Ext. 295. Applications are continuously assessed, so please send your application as soon as possible. If you got what is takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.