Customer Support Specialist

  • Customer Service
  • Vedbæk, Denmark

Customer Support Specialist

Job description

Are you positive, patient and service minded by nature? Do you enjoy helping others and bringing things to an end? Do you have a passion for golf and a flair for technical products?  Would you like to work with customers on a global scale? And do you thrive on working in a fast-growing, fast-paced company, where every customer interaction is a possibility to help them improve their product understanding and usage?

 

At TrackMan, you will play a central role in supporting and assisting our worldwide network of customers, including top tier instructors, tour players and manufacturers within golf. Your workplace will be at our headquarter in Denmark.

 

Are you our next colleague?

As a Customer Support Specialist, you are the voice of TrackMan when it comes to first-line support and communication with our clients, mainly via phone and email. You will build close relationships with our global sales force, and assist them in support related activities and helping them reaching their targets, by delivering timely support and assistance. You play a central role in coordinating support cases, and keeping all parties informed about the in-going process. It's natural for you to bring things to an end and complete tasks. Your feedback from customer interactions will be shared with R&D teams, for further product improvements. Please note that this position is based in Vedbæk, north of Copenhagen.

 

Requirements

Our ideal candidate must have a background within several of the following areas:

•  Good knowledgeable about golf, preferably from coaching or playing tournament golf, or a low-digit HCP amateur golfer 

•  Experience from working directly with customers

•  Strong knowledge about Windows and iOS products

•  TrackMan product experience a plus

 

Preferred background:

•  Flair for troubleshooting software and hardware issues

•  Remote support experience a plus

 

Solving demanding customer questions while staying service minded calls for a unique, strong kind of character. A positive, patient attitude with an attentive personality that can “read” the customer - even via phone and email communication - are key ingredients for a positive customer experience.  You are probably curious by nature and like to learn new things. You communicate easily on English, and you are good at communicating and explaining, both orally and in writing, in an open yet professional and service-minded manner. You are a team-player who promotes a positive and inspiring culture.

 

So what does TrackMan do? 

TrackMan develop, manufacture and sell 3D sports ball measurement systems and our technologies have disrupted the way athletes practice to maximize their performance. With our technologies, both coaches and players can analyze performance with unprecedented precision and insight. Today, TrackMan is considered to be the world leader in sport ball measurement and the company has already set the industry standards for accuracy in both golf and baseball.

 

Join a great company!

TrackMan’s blend of sports, cutting-edge technology and strong growth make it a unique work place. Our pioneering and entrepreneurial spirit questions the status quo, and we strive to remain customer-centric while pursuing our ambitious goals. The work culture is informal, yet rewarding as you will collaborate with some of the best brains in Denmark in the areas of algorithms, radar technology, computer vision, software development, coding, embedded software and hardware development. TrackMan's state-of-the-art technologies are conceptualized, engineered and developed by combining engineering know-how with an embracing and an ever-diversified pool of cultures and talents.  TrackMan A/S is a privately held Danish company established in 2003. We are 180 people worldwide, of which 100 work at our headquarters in Vedbæk where this position is also based.

 

Apply today and join a company with great technologies, great colleagues, and great opportunities to grow.

 

If you have any questions, please contact Customer Support Manager Niklas Bergdahl on +45

3172 6610.  Start date is as soon as possible, and interviews take place on an ongoing basis.